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Communication Skills, Keeping the Conversation Going
A teaching and learning sequence that provides tutors with ideas for teaching communication skills and how to keep a conversation going.
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Communication Skills, Clarifying and Repeating Information
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Communication Skills, Managing Difficult Conversations
A teaching and learning sequence that provides tutors with ideas for teaching communication skills and how to manage difficult conversations.
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Communication Skills, Scenario and decision-making matrix
A resource that supports the teaching and learning sequence video 'Managing Difficult Conversations'.